The NDLS has two main phone lines: one for booking appointments and one for questions about applications. Individual centres do not publish their own phone numbers.
| Line | Number | Hours |
|---|---|---|
| Appointment booking | 0818 919 090 | Mon–Fri 9am–6pm |
| Customer care | 0818 700 800 | Mon–Fri 9am–5pm |
| Customer care from abroad | +353 21 462 4810 | Mon–Fri 9am–5pm |
| Medical and eyesight report queries | 096 25000 | Not published |
All lines are closed on bank holidays.
Which number to call
- Book, change or cancel an appointment, or book an IDP: 0818 919 090. See Book an NDLS appointment.
- Application status, problems with an online application, general questions: 0818 700 800.
- Questions about a D501 or D502 form: 096 25000. See Eyesight and medical reports.
Other ways to contact the NDLS
- Live chat on ndls.ie, same hours as customer care.
- Track your application online with the status tool on ndls.ie.
- Contact form on ndls.ie, also used for penalty point queries and sign language interpreter requests.
- Post: National Driver Licence Service, PO Box 858, Little Island DSU, Cork.
Before you call
Have your driver number (field 4d on your card) or PPSN ready. Many calls are about documents, so check What to bring and NDLS fees first; it may save the call.
Where to go
Popular centres: Santry, Leopardstown, Citywest, Clarehall, Cork City, Galway, Limerick, Waterford, Kilkenny, Athlone, Sligo, Letterkenny, Drogheda, Tralee. All 34 centres.
Frequently asked questions
What is the NDLS phone number?
For appointments, 0818 919 090. For customer care, 0818 700 800 or +353 21 462 4810 from abroad.
What are the NDLS phone hours?
The booking line is open Monday to Friday 9am to 6pm. Customer care is open Monday to Friday 9am to 5pm. Both close on bank holidays.
Can I phone my local NDLS centre directly?
No. Centres do not publish direct numbers. Use the national booking or customer care lines.
What is the NDLS postal address?
National Driver Licence Service, PO Box 858, Little Island DSU, Cork.
Official source: www.ndls.ie/help/contact.html. Fees and rules checked 2 October 2026. If anything differs, the NDLS website takes priority.